Refund policy

Our Returns Promise

We want you to be satisfied with every purchase. Most items purchased from Kiboko Coffee Co can be returned for a refund within 14 days of delivery if you change your mind. Some items are non-returnable due to hygiene and food safety regulations.

Returnable Items

The following items may be returned for a refund minus a 10 percent handling fee: coffee equipment and machinery, mugs, cups and glassware, accessories and non-perishable items, and unopened Melt'd by Kiboko beverage powders. Items must be in original, unopened condition with all packaging and documentation intact.

Non-Returnable Items

For hygiene and food safety reasons, the following cannot be returned: coffee beans, instant coffee, coffee filters, coffee capsules and pods, opened or partially used Melt'd by Kiboko beverages, and any items that have been used or consumed.

Return Window

You have 14 calendar days from the date of delivery to initiate a return. The countdown starts from delivery, not the order date.

How to Initiate a Return

Contact us via email or WhatsApp with your order number and reason for return. Wait for return authorization, typically 1 business day, pack the item securely, and ship it to the address provided. Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product.

Refund Processing

Once we receive your return, we inspect it within 1 to 2 business days and process approved refunds within 3 to 5 business days to your original payment method. A 10 percent handling fee is deducted from voluntary returns; no fee applies to returns due to our error or damage.

Damaged or Defective Items

If your parcel arrives damaged, note it on the delivery note, take photos, and contact us within 24 hours. For defective products, contact us within 7 days of delivery with photos or video. We will arrange a replacement or refund.

Contact Us

Kiboko Coffee Co
Email: hello@kibokocoffeeco.com