Shipping policy

Delivery Coverage

We ship to all locations within South Africa. International orders are not currently accepted. Delivery is available to residential addresses, business addresses, and office locations across the country.

Processing Time

All orders placed before 12h00 on weekdays will be processed and prepared for dispatch on the same working day. Orders placed after 12h00 or on weekends will be processed on the next working day.

Delivery Timeframes

Once dispatched, delivery typically takes 3 to 10 working days depending on destination: Johannesburg and surrounding areas 3 to 5 days, provincial 5 to 10 days. These are estimates and actual delivery times may vary.

Shipping Carriers

We use Postnet, Courier Guy, and our internal Kiboko Coffee Co logistics for select locations. You will receive a tracking reference via email once your order is dispatched.

Address Requirements

Ensure your delivery address is complete and accurate, including street address, unit or apartment number, suburb and postal code, and a contact phone number. Address changes are not permitted after payment has been received.

Recipient Responsibility

You are responsible for ensuring someone is available at the delivery address to receive your parcel. Delivery drivers require a signature for parcel handover.

Non-Delivery and Lost Parcels

If a parcel is not delivered or is lost in transit, contact us immediately with your order number. We will investigate with the courier and offer a replacement shipment or full refund at our discretion if the parcel cannot be recovered.

Shipping Costs

Shipping costs are calculated at checkout based on destination, package weight, and dimensions. Shipping fees are non-refundable unless the order is cancelled before dispatch.

Kiboko Coffee Co. Email: hello@kibokocoffeeco.com